Public Health Emergency (PHE)

Important Changes Coming for Ohio Medicaid Members

Once the federal government declares an end to the COVID-19 public health emergency (PHE), Medicaid will resume its normal eligibility review process. This means that all eligible Medicaid members will have to renew their Medicaid coverage or risk losing it.

While some renewals can be completed without a need to contact the member, some renewals will require members to respond to mail from their County Department of Job and Family Services (CDJFS) regarding their Medicaid eligibility.

To prepare for this process, Medicaid members are encouraged to:

Update their contact information. Make address changes by logging on to or by calling 1-800-324-8680. Help is available Monday through Friday, 8 a.m.-8 p.m. and Saturday 8 a.m.-5 p.m. ET.

Check their mail and respond to requests for information from their County JFS. Any member who gets a letter stating that it is time to renew, or that their County JFS needs more information, should respond right away. The County JFS needs to hear from members to review their Medicaid eligibility. Members who do not respond to renewal letters or requests for information risk losing their coverage, even if they are eligible.


Click the image below for a link to the full plan.

Phone: 419-774-5400 
Fax: 419-774-0051
Hours of Operation: Monday‑Friday
Call Center Hours: Monday‑Friday
8:00am - 3:30pm
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