Report a Change with Medicaid

Report a change in the following ways through Richland County Job & Family Services.

    1. Online Using your online Self Service Portal (SSP) account found here - Select "View Your Account"
    2. Download the Change Form and return along with verification documents, in the following ways. Include your name and case number (if available) on ALL documents 

      1. Fax - Fax your documents to 419-774-0051.
      2. Email your documents to
      3. Mail - Documents can also be mailed to the address below.
      4. Deliver in person - Documents can be placed in the exterior or interior drop box at:
        171 Park Ave East
        Mansfield, OH 44902


Phone: 419-774-5400 
Fax: 419-774-0051
Hours of Operation: Monday‑Friday
Call Center Hours: Monday‑Friday
8:30am‑11:30am & 12:30pm‑3:30pm

Ohio Means Jobs | Richland County Department of Jobs and Family Services

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