Transportation Services

The Non-Emergency Transportation (NET) program is designed to increase access to medical or counseling appointments for Medicaid eligible individuals.


For information on eligibility or to schedule a ride, call: 419-774-5470.

Contact Us

Contact Us

Do I Qualify for NET?

Non-Emergency Transportation (NET) is a statewide program administered by Richland County Job & Family Services for Medicaid eligible customers. NET provides transportation to and from appointments with Medicaid providers. Transportation authorization may be in the form of bus tickets, gas vouchers, or taxi. NET requests must be submitted 10 working days before transportation is needed.

NET services to and from a medical appointment may be provided to:

  • Customers eligible for and in receipt of a Medicaid insurance card.
  • Residents of Richland County

Note: Customers must be able to transfer from a wheelchair to a vehicle independently.

To find out if you are eligible:

  • Call 419-774-5470, option 6 (best and fastest) or
  • Submit a Non-Emergency Transportation Request, below

To Request Non-emergency Transportation:

  1. Print and fill out one of the following documents, based on your need:
  2. Return the documents via:
    1. Email to
    2. Fax to 419-774-0051.
    3. Mail to the address below or
    4. Deliver in Person: Transportation requests can be submitted in person at Richland County Job & Family Services to: 
      171 Park Ave East
      Mansfield, OH 44902

To Cancel Transportation:

Call the Richland County Job & Family Services Transportation Team at 419-774-5470.


  • Long-term Care Facility Transportation
  • Ambulance and Ambulette Transportation
  • Hospice Transportation
  • Pregnancy Related Services (PRS)/Healthcheck – to find out more about this service call 419-774-5483, option 6.
  • Federally Qualified Health Centers (FQHCs)
  • Managed Care Plans (MCPs)
  • Home and Community Based Services (HCBS) Waiver Programs

Questions about these services should be directed to the Bureau of Health Plan Policy at 614-466-6420 or the Consumer Hotline at 800-324-8680.

Phone: 419-774-5400 
Fax: 419-774-0051
Hours of Operation: Monday‑Friday
Call Center Hours: Monday‑Friday
8:00am - 3:30pm

Copyright © 2020 Richland County Job & Family Services. All rights reserved.