Transportation Services

The Non-Emergency Transportation (NET) program is designed to increase access to medical or counseling appointments for Medicaid eligible individuals.

If you are not familiar with NET, please review the Non-Emergency Transportation Plan.

For information on eligibility or to schedule a ride, call: 419-774-5470.

Contact Us

Richland-Transportation@jfs.ohio.gov

Contact Us

Do I Qualify for NET?

Non-Emergency Transportation (NET) is a statewide program administered by Richland County Job & Family Services for Medicaid eligible customers. NET provides transportation to and from appointments with Medicaid providers. Transportation authorization may be in the form of bus tickets, gas vouchers, or taxi. NET requests must be submitted 10 working days before transportation is needed.

NET services to and from a medical appointment may be provided to:

  • Customers eligible for and in receipt of a regular Medicaid card.
  • Residents of Richland County

Note: Customers must be able to transfer from a wheelchair to a vehicle independently.

To find out if you are eligible:

  • Call 419-774-5470, option 6 (best and fastest) or
  • Submit a Non-Emergency Transportation Request

To Request Transportation:

  1. Online by completing and submitting the form below, or
  2. Print a Transportation Request Form and return via:
    1. Fax: Fax your transportation request form to 419-522-1744.
    2. Email - Richland-Documents@jfs.ohio.gov.
    3. Mail: Transportation requests can also be mailed to the address above, or
    4. Deliver in Person: Transportation requests can be submitted in person at Richland County Job & Family Services to: 
      171 Park Ave East
      Mansfield, OH 44902
  3. Call the Richland County Job & Family Services Transportation Team at 419-774-5470.

Transportation Forms:

To Cancel Transportation:

Call the Richland County Job & Family Services Transportation Team at 419-774-5470.

WHAT OTHER TRANSPORTATION PROGRAMS ARE AVAILABLE THROUGH MEDICAID?

  • Long-term Care Facility Transportation
  • Ambulance and Ambulette Transportation
  • Hospice Transportation
  • Pregnancy Related Services (PRS)/Healthcheck – to find out more about this service call 419-774-5483, option 6.
  • Federally Qualified Health Centers (FQHCs)
  • Managed Care Plans (MCPs)
  • Home and Community Based Services (HCBS) Waiver Programs

Questions about these services should be directed to the Bureau of Health Plan Policy at 614-466-6420 or the Consumer Hotline at 800-324-8680.

Phone: 419-774-5400 
Fax: 419-774-0051
Hours of Operation: Monday‑Friday
8:00am‑4:00pm
Call Center Hours: Monday‑Friday
8:30am‑11:30am & 12:30pm‑3:30pm

Ohio Means Jobs | Richland County Department of Jobs and Family Services

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